Q 6: What are your strengths & weaknesses?

Description/purpose of the question:

1: The company wants to know how much self-aware you are and what you do to ensure that your strengths remain your strengths and weaknesses are reduced.

2: The strengths mentioned should be in line with the JD (job description). (For e.g. if the JD says that the company needs students who are good in programming & good team players, you should mention these as your strengths and give examples to justify the same). After that, you can surely add one or two extra pointers like “I am goal-oriented, self-confident, self-motivated, have effective problem-solving techniques” etc. But you have to give examples to justify that you have these qualities.)

3: Should not say anything that is against the JD. (For e.g. if the JD says that the company needs team players, you should not say that you are not a good team player.)

4: Try to say the weakness in such a way so that it appears as your strength @ times. (For e.g. you can say that overthinking is a weakness, but @ times overthinking has helped you to come up with a lot of creative solutions. Please give examples and no answer should just be one liner.)

Common mistakes:

1: Usage of generic adjectives like hardworking, loyal & punctual as everyone tends to use these & the interviewer gets irritated as the answers appear to be copied from one another.

2: Saying that “I do not have any weakness”.

3: Saying something against the job role.

4: Mentioning a strength that has no relation whatsoever with the job role.

Sample answer:

Strengths: I have strong communication and interpersonal skill and the ability to get along with others. I always try to live up to commitments with a sense of urgency.

Weaknesses: I aim at nothing short of perfection, and become nervous when I am not able to do something up to my satisfaction. However, I know that this may sometimes delay work and try to compensate with hard work.

Q 7: Tell us something that is not there in your resume

Description/purpose of the question:

1: The interviewer wants to know more about you as a person and your qualities. Try to say something that will be a value add for the job that you are applying for.

2: You can talk about your university’s contribution to your development.

3: You can talk about your goal journey.

4: You can talk about your role model and how you got inspired by him.

Common mistakes:

1: Mostly people tend to give one-liner answers like ‘ I like playing or cooking food’. Try to relate it with your professional life to show that you have certain hobbies & they help you maintain the so-called work-life balance.

Sample answer:

I would like to talk about Guru Gobind Singh Indraprastha University’s contribution to my development. Nowadays people talk a lot about the industry-academia gap but to be very honest, college prepares you a lot to face the corporate challenges and Guru Gobind Singh Indraprastha University did exactly the same. It is just that people do not tend to realize the essence of every activity that they are doing in college and how can they learn something out of it.

For example, at Guru Gobind Singh Indraprastha University we used to have monthly seminars and workshops and I made it a point to speak in those seminars. That has helped me to come out of the fear of public speaking and has helped me develop my communication skills.

Guru Gobind Singh Indraprastha University has a student forum and all notices get uploaded in that forum. I made it a point to go through that every day and that was a part of my everyday activity list. I am sure that in my job role I might have to perform some daily tasks like checking my attendance regularly and this behavior will help me to perform these activities seamlessly. If this activity is not done properly it might result in attendance issues later on which might impact my salary.

I believe that nothing gets wasted and if we have the mindset of learning something new everyday then we can surely perform well in our job role like I have done in my college.

Q 8: How do you deal with feedback and criticism?

Description/purpose of the question:

1: This question is to check if you are open towards feedback and criticism.

2: People often get defensive when given feedback and try to give justifications to show that it was not their mistake. All these are a kind of outburst of fear as they have fear of losing credibility, job etc. on making mistakes.

3: You should always admit your mistakes if you have made any, accept constructive feedback that would benefit you personally & professionally and find out ways & means so that things do not get repeated in future. Try to give an example from your college life where you had responded positively to a feedback.

Common mistakes:

1: Again one-liner answers without any examples like ‘Sir, I am ok with feedback & criticism.’

Sample answer:

Sir, I think no one is perfect & every one makes mistakes in his personal & professional life. But a person who learns from his experience and goes on to make fewer and fewer mistakes eventually becomes successful. I think as an individual you should always do things carefully & have proper backup plans that can be implemented smoothly in case the primary plan does not work out. I think this reduces the risk of mistakes. Secondly, if we come across any challenge we should always learn something out of it so that in the future we can handle similar situations in a much better way. All these help people to get the desired output which in turn minimizes criticism. Even then also you should make it a point to listen to your customers as someone might share an idea which might be of immense importance, may not be now but in the future. At times you might not be able to keep 100% of your customers happy but if everyone keeps making criticisms then definitely there is a scope of improvement and things need to be changed.

I try to take these things (feedback) positively, analyse the situation, see if the feedback is actually effective or people are just saying something for the sake of saying and then see if something better can be actually implemented. If nothing can be done then I become assertive and use my emotional intelligence to good effect and explain people why their feedback cannot be implemented.

Q 9: If you are not able to perform well in the current role, would you mind if you are shifted somewhere else?

Description/purpose of the question:

1: This is actually a question that might put someone in stress as it directly doubts the skills of an individual. Be confident about your own skills as your stress management qualities are being checked.

2: Interviewers want to check your flexibility as an individual and if you are open to learning new things. Try to give an example from your college life where you had demonstrated flexibility.

Common mistakes:

1: ‘No sir, as I am good at XYZ, I would like to work only on this and not on anything else’.

Sample answer:

First of all, I am pretty confident that I will be able to perform well in my current job role as I do have many of the required skillsets for this particular job role and the remaining ones can be acquired over the course of time through training, coaching, and feedback.

However inspire by getting trained and putting my 100% to get the best of results, if still, I cannot perform, then definitely I would be ready to move to some other role. Moreover, moving to a new role would mean new challenges, new learning, and growth opportunities & I am always ready to accept these.

Q 10: How will you deal with a dissatisfied customer?

Description/purpose of the question:

1: To check your customer handling & stress management skills.

2: Many people get stressed out when they have to deal with irate or dissatisfied clients and customers. Try to give an example from your college life.

3: Even if you have not handled dissatisfied customers try to talk about the approach of handling dissatisfied customers & then politely say that you have not yet got an opportunity to handle such cases but firmly believe that the mentioned approach will help you to handle dissatisfied customers efficiently.

Common mistakes:

1: Never just say that ‘sir, I have never handled a dissatisfied customer.’

Sample answer:

All dissatisfied customers will vent out their frustration on the individual who is handling the case.

One should not take it personally on himself rather he should empathize with the customer.

It is imperative to actively listen as the customer will try to tell you a long story of what happened to him.

Try to paraphrase (“summary of what has happened so far”), apologize for the inconvenience and try to present the best solution in that situation.


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